Refund and Cancellation Policy

DigiMint WebTroopz LLP ("DigiMint", "we", "us")
Effective date: 30 September 2026 | Last updated: 30 September 2026

This policy explains when payments are refundable. It applies to every project, retainer, course and product sold by DigiMint WebTroopz LLP, and forms part of our Terms and Conditions. Please read it before you pay. By paying, you accept it.

Our work is skilled, time-based and customised. Planning, design, development and setup begin as soon as a project starts, and third-party costs are often paid on your behalf. This policy is designed to be fair to both sides.

1. The core rule (projects)

A payment is refundable only if BOTH of these are true:

1. No project work has started, and
2. The refund is requested within 5 days of the payment date.

No refund is due if any one of these is true:

• (a) Project work has started (see clause 2), or
• (b) More than 5 days have passed since the payment date, or
• (c) We have already paid or committed third-party service fees for that particular client's project before the refund request (see clause 3).

If (c) applies but work has not started and you are still within 5 days: the amount we have paid to third parties is debited (deducted) and the remaining amount is refunded (see clause 3).

2. When does "work start"?

Work is treated as started as soon as any of the following happens after payment:

• We begin a kick-off call, requirement gathering or a discovery session, or send you a questionnaire or brief for the project;
• Planning, research, sitemap, wireframes, design, copywriting, content structuring, development, setup or configuration begins;
• We start any campaign, account, pixel, catalogue or automation setup;
• We assign a team member or allot a slot to your project;
• We buy, register, book or renew any third-party service for you;
• We access your accounts, hosting or files to start the job.

Time spent on sales calls, proposals and quotes before payment is not "work started".

3. Third-party costs (deducted first)

We may pay for items on your behalf, such as: domain names, hosting, SSL, premium themes, plugins or licences, stock images, videos or fonts, paid APIs or SaaS subscriptions, WhatsApp API or messaging credits, marketplace or registration fees, and payment gateway charges.

• Where we have paid any of these for your project before you request a refund, the actual amount paid is deducted from the refund. We will show you the invoice or proof on request.
• Domains, hosting and licences bought for you are non-refundable by us, because the provider does not refund us. Domains are registered in your name (or can be transferred to you) once you pay in full.
• The remaining balance after the deduction is refunded as per clause 8.

4. Worked examples

5. Milestone and staged payments

• Each stage payment (advance, mid-project, final) is treated as a separate payment and the 5-day rule applies from each payment date.
• Once a stage's work is delivered or shown to you, the payment for that stage is non-refundable.
• Final payments are due before go-live or handover. Balances are not refundable once files, access or the live site have been delivered.

6. When you ARE entitled to a refund (or credit) regardless of the 5-day rule

We will refund the amount for undelivered work, or, at your option, credit it, if:

1. We fail to start or deliver the agreed scope for reasons entirely within our control, and we cannot cure it within 15 working days of your written notice (refund is limited to the portion of work not delivered);
2. You were charged twice for the same item, or charged an incorrect amount, and you tell us within 30 days;
3. We cancel the engagement for reasons other than your breach, non-payment or non-cooperation (we refund the portion of fees for work not yet performed);
4. The Services cannot be provided because of legal or platform restrictions that we should reasonably have foreseen, and we cannot offer an alternative;
5. Any refund is required by law, including the Consumer Protection Act, 2019 and rules under it, or by a Consumer Commission or court order.

This clause does not apply where the problem was caused by you (late content, changed requirements, missing access, no responses), third parties or events beyond our control.

7. Non-refundable items and situations

The following are never refundable, once purchased or performed:

• Advertising budget paid to Meta, Google, Amazon or any platform. It is paid by you to the platform and is beyond our control;
• Monthly retainer fees for a month already started (including performance marketing), and the minimum commitment period you agreed to (for example, 3 months);
• Domains, hosting, SSL, licences, plugins, themes, stock assets, APIs and other third-party purchases (clause 3);
• Work already delivered and approved, and change requests or extra scope that were completed;
• Dissatisfaction with results or outcomes that we did not guarantee (rankings, traffic, leads, sales, ROAS, followers). We do not guarantee outcomes, as stated in our Terms;
• Change of mind, change of business plans, lack of funds, or shutting down your business after work has started;
• Ad accounts, pages or profiles restricted or disabled by a platform;
• Projects paused or abandoned by you for more than 60 days (clause 5.3 of the Terms);
• Third-party outages, platform policy changes or API changes;
• Customised work, design and creative work already produced, since it cannot be resold to another client;
• Payment gateway, bank or UPI charges (unless the refund is our error).

8. Courses, training and internship fees

• Before access is given: if you cancel within 48 hours of enrolment, and have not been given login, recording, material, or attended any session, we refund the fee minus payment gateway charges and an administrative fee of 10% of the fee.
• After access is given, or after the first live class or batch start: the fee is non-refundable, because digital content and seats cannot be taken back or resold.
• If we cancel a batch or cannot run it, you may choose a full refund or transfer to the next batch.
• Missed classes, or lack of time, and not achieving jobs, income or placements are not grounds for a refund.
• Internship security or registration fees (if any) are governed by the offer letter.

9. Retainers, subscriptions and maintenance plans

• Fees are charged in advance for each billing period.
• To stop a retainer, give 30 days' written notice, after the minimum commitment period ends. The current month's fee is not refundable.
• We do not pro-rate refunds for part months.

10. Cancellation by you

1. Send a written request (email to contact@digimintweb.in from the email address used in your Proposal, or WhatsApp to +91 738 713 6569) with your name, payment reference, and reason.
2. We will confirm the stage of the work and any third-party costs within 3 working days, and tell you the refund amount, if any.
3. If there is no refund, we will tell you why, in writing.
4. Cancellation is effective from the date of the written request. Work done up to that date is charged.

11. How refunds are paid

• Approved refunds are processed within 7 to 10 working days from approval, to the original payment method or bank account used. Bank or card issuers may take a further 5 to 7 working days to show the credit.
• We cannot refund to a different person or account for security and anti-fraud reasons.
• Refunds are made in INR and exclude non-recoverable gateway fees, unless the error is ours.
• GST: where we issue a refund, we will issue a credit note under GST law and adjust the tax accordingly. Where the tax was already deposited, we follow the statutory process.
• Any partial refund is calculated on the amount actually paid after deducting the amounts allowed by this policy.

12. Chargebacks and disputes

Please contact us before disputing a payment with your bank or gateway. If you raise a chargeback for a payment that is non-refundable under this policy, we will provide the evidence of work, delivery, communications and your acceptance of these terms, and we may suspend Services and access until it is resolved. Fraudulent chargebacks will be pursued legally.

13. Credits and rescheduling

At our discretion, we may offer to convert a non-refundable payment into a credit valid for 90 days for future services (excluding third-party costs). Credits are not transferable and have no cash value.

14. Fair treatment and your legal rights

This policy is meant to be reasonable and to be read together with Indian consumer law. It does not affect your statutory rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any right that cannot lawfully be excluded. If you believe you have been treated unfairly, contact our Grievance Officer first: Anant Bhausaheb Athare (Founder & Director), contact@digimintweb.in, +91 738 713 6569. We will acknowledge in 48 hours and aim to resolve within 30 days. You may also approach the National Consumer Helpline (1915) or the relevant Consumer Commission.

15. Changes

We may update this policy. The version in force on the date of your payment applies to that payment.

16. Contact

DigiMint WebTroopz LLP, G-338/2, Guruvaarpeth, Tisgaon, Ahmednagar (Ahilyanagar), Maharashtra 414106, India
Email: contact@digimintweb.in | Phone / WhatsApp: +91 738 713 6569 / +91 866 856 6477 | Hours: Monday to Saturday, 10:00 to 18:00 IST